iStock Kitchen Assurance
A 12-month product assurance
Covering manufacturing defects under normal use.
What the Assurance Covers
- •Material faults
- •Manufacturing defects
- •Structural failures under normal household use
Covered for 12 months from purchase.
If it doesn't perform as intended, we will replace it.
What the Assurance Does Not Cover
- •Normal wear and tear
- •Cosmetic changes after use
- •Damage caused by misuse, modification, or accidental damage
How It Works
1
Contact our support team with your order number
2
We assess the issue to confirm eligibility
3
A replacement is arranged if the issue is covered
Assurance vs Returns
Returns apply to unused items within 30 days of delivery.
The Assurance applies to covered faults that arise during normal use within 12 months of purchase.